*Can I stay for just one night?
*How many people can our cabins accomodate?
*Do you have any Packages or Specials?
*Do you offer AAA or Military or other discounts?
*Is your pricing per cabin or per person or per night?
*Do you have any age restrictions for rentors?
*Can I bring my pets?
*Do you have any breed or size restrictions for dogs?
*Can I bring my children?
*Don't you have any cabins for families?
*Do all of the cabins have hot tubs and where does the water come from? How hot is the water?
*How far apart are the cabins?
*What is there to do in the area?
*How far are the cabins from Hot Springs?
*How far are the cabins from Asheville and The Biltmore?
*Are there nice restaurants in the area?
*What should I bring with me to the cabins?
*Can I do laundry at the cabins?
*Do I need wood for the fireplace or charcoal for the grill?
*What about gas and groceries?
*Do the cabins have A/C?
*Do the cabins have a TV?
*What about smoking?
*What about having a bonfire?
*Are there any stream or creeks at the cabins?
*Can I bring my motorcycle or trailer?
*Do you have any brochures you could mail to me?
*Do we have our own full bathroom?
*The interior pictures are all the same, so which cabin is which?
*How do I make a reservation or contact you?
*Are your availability calendars really accurate? What about a waitlist or cancellations?
*What is your cancellation policy anyway?
*What is the best time of year to visit?
*What's the winter weather like?
*Do cell phones work in the area?
*Is there a phone in our cabin?
*What about email?
*What is your minimum stay?
*What do you consider to be holidays?
*What if you ONLY have 2 nights available during a holiday period or October- Can I reserve just the two nights?
*Why can't I check in or out on Saturdays or Thanksgiving or Christmas Day?
*How do I pay for the cabin?
*What is your tax rate?
*Are there any cleaning fees?
*I am interested in a cabin, but I am not bringing a pet and I don't want to "smell" any previous pets!
*How old are the cabins?
*Whose idea was this anyway?
*I want to know more about Hot Springs,North Carolina!
*What airports are closest to Hot Springs Log Cabins?
*What state are you in?
Can I stay for just one night?
We allow one night stays for $150 plus tax year round if only the one night is available, i.e. that night is stranded with no possiblity of staying two nights. Normal check-in (4PM or later) and check-out (by 11AM) times DO apply as we will be cleaning the cabin immediately prior to your arrival and immediately after your departure.
We do strongly suggest on coming for a visit when you have at least two nights (or more) to really enjoy your cabin!
How many people can our cabins accomodate?
We have designed our cabins to be a romantic couple's retreat. Our maximum occupancy is 2 adults, no children, by Madison County ordinance. We cannot deviate from this so please do not ask us to do so. (The couch does not fold out.)
Do you have any Packages or Specials?
Three Night WeekEND: Arrive on Thursday or Friday and spend three nights with us, checking out on Sunday or Monday . (Valid anytime except HOLIDAY weekends, or October and Christmas, starting Thursday or Friday nights only.)
Three WEEKNight Delight: Arrive on Tuesday and spend three nights in a cozy log cabin for two, checking out on Friday. (Valid anytime except October and Christmas, Tues-Thurs nights only)
Midweek Special: Arrive on Sunday or Monday and spend four nights in a cozy log cabin for two, checking out on Thursday or Friday. (Valid ANYTIME, Sun-Wed nights or Mon-Thurs nights only)
Arrive on Sunday to your cozy log cabin for two. A complimentary gift certificate for a soak at The Hot Springs Spa awaits you.
Enjoy 5 nights of romantic seclusion, before checking out on Friday. Great for honeymooning couples, or those just wanting to indulge themselves with a lovely romantic getaway! (Sunday-Thursday nights only).
Come stay with us for 7 nights beginning on a Friday or Sunday, with plenty of time to enjoy your hot tub and explore all that our area has to offer!
Do you offer AAA or Military discounts?
Sorry, there are no additional discounts for AAA, teachers, military, etc., as we strive to keep all our pricing low. (We do not charge a cleaning fee or hot tub use fee as many do, and we do donate a portion of the pet fee [if you bring pets] to the local charity.)
We regret we do NOT have any other packages with area merchants (like the Biltmore) as we are simply too small to be able to negotiate any discount for you. We strive to provide you with more and better amenities than anyone else in our area.
Is your pricing per cabin or per person or per night?
Our pricing is per cabin per night for one to two people. Packages are per cabin for one to two people for the number of nights indicated.
Do you have any age restrictions for rentors?
We welcome mature adults 18 years of age and older. We cannot allow anyone 17 or younger on the premises as per our insurance.
Can I bring my pets?
Please, bring your pet to any cabin (except The Oak)! The Paw Print features a fenced yard and The Holly features an outdoor kennel. All four pet friendly cabins have a "doggie gate" on the porch. You are not required to keep your pet on a leash, although your pet must be under your control at all times. We have a lovely Meadow that is for all our guests to enjoy, both human and canine! We normally allow two pets to come with you, but contact us if you wish to bring more than two pets and we'll do our best to accomodate you for a small additional pet fee to cover the extra cleaning.
Your $25 pet fee is a one-time fee that covers both of your pets for the entire length of their stay.
We donate $5 of your pet fee to the local spay and neuter program. This means that every time you bring your pet to Hot Springs Log Cabins, you help the animals of Madison County. The animals thank you in advance!!!!!
Do you have any breed or size restrictions for dogs?
We welcome dogs of all shapes and sizes! Dogs must be in sight and under your control at all times when outside at the cabins, unless they are enjoying the kennel or fenced yard. We normally allow two pets to come with you, but contact us if you wish to bring more than two pets and we'll do our best to accomodate you for a small additional pet fee to cover the extra cleaning.
Can I bring my children?
No, we are a retreat for couples only.
Don't you have any cabins for families?
No, but you can go to HotSpringsNC.org for a list of all accomodations in our area. We like to think that we have the best cabins in the area (especially for couples), but there are others out there that are very nice (and some not so nice too so be careful!) and might have openings when we are full or accomodate a larger group for you. Just think of us next time you come to our area please!
Do all of the cabins have hot tubs and where does the water come from? How hot is the water?
Yes, each cabin has a private hot tub on the covered porch and they are open year round. (Especially enjoyable as snow flurries fall!) The hot tub water comes from our well. We rigorously maintain our hot tubs with bromine and proper filtration. And no, a swimsuit is NOT required! We set the hot tubs to 100 degrees although you are welcome to raise or lower the temperature. 104 degrees is the maximum temperature of our hot tubs (set by the manufacturer for health and safety reasons). We work hard to make sure your hot tub is ready and bubbling for you upon arrival as we know they are very important to our guests!
How far apart are the cabins?
The cabins are carefully placed on 11 acres with your privacy in mind. The closest cabins are several hundred feet apart and facing different directions. In summer, you will hardly see any of the other cabins. In winter, you may see the outline of another cabin, but no cabins are side-by-side or face-to-face. If you are two couples looking for two cabins, The Oak and The Hound Heaven (while very private from each other and facing opposite directions) are actually quite close. The Paw Print is the longest walk from the other cabins, but the drive is entirely paved. The Pine has the longest gravel drive and is the most secluded of our cabins.
What is there to do in the area?
Where do we start? There's great hiking at Max Patch, Rocky Bluff, and the AT, plus rafting and The Hot Springs Spa. Hot Springs has several excellent restaurants too. Please see our Area Info & Activities page for details. We also have a "concierge book" in each cabin with maps, brochures, and ideas for how to enjoy yourself in our gorgeous area.
How far are the cabins from Hot Springs?
We are six miles south of Hot Springs on gorgeous NC Highway 209.
How far are the cabins from Asheville and The Biltmore?
We are "about an hour" from Asheville, The Biltmore, Waynesville, and Cherokee. See our Driving Directions page for maps of the area.
Are there nice restaurants in the area?
There are several excellent restaurants in Hot Springs such as The Mountain Magnolia and Iron Horse Station. Please see our Area Info & Activities page for details.
What should I bring with me to the cabins?
We have tried to stock the cabins with everything you might need except yourself and groceries. Please see our Cabin Amenities page for a complete list of what we provide and what to bring. Pack a hair dryer or iron if you wish to use one.
Can I do laundry at the cabins?
We have small apartment-sized washers and dryers in each cabin for your convenience only. (We do all the cabin laundry at home.) They are small and easily overwhelmed so we suggest that you only do laundry in them as needed; please do not plan to do a large volume of laundry during your stay. We do provide dryer sheets for you to freshen up items or dry handwashed clothes. (You will need to bring laundry detergent if you plan to use the washers.) We try very hard to have the washer and dryer working for you, but we do not guarantee their cooperation during your stay. For your convenience we do have an extra set of sheets and two extra bath towels in your cabin should you need them. (We would love to replace the washer and dryer with standard size conventional units but space does not permit us that option!)
Do I need wood for the fireplace or charcoal for the grill?
Nope, the fireplaces are gas and on a thermostat. They serve as the main heat source for the cabins in the winter so they are not operational in the summer. (We do have A/C and back-up electric heat as well!) The grill is gas and propane is provided.
What about gas and groceries?
Please see our Driving Directions page for suggestions on where to stop for groceries. You will probably want to get your main groceries before arriving at the cabins as Hot Springs does not have the large grocery stores that you might be used to.
Do the cabins have A/C?
Yes, we have a wall unit A/C that is also the back-up electric heat source.
Do the cabins have a TV?
Yes, you have a Flatscreen LCD TV with DirectTV and a DVD player. We get most of the movie channels with the DirectTV Premiere Package. This is a satellite service so can be affected by weather - you will get most channels most of the time, but we cannot guarantee all channels all the time.
What about smoking?
Absolutely no smoking is allowed inside the cabins, although we do provide an ashtray that you are welcome to use out on the porch.
What about having a bonfire?
Absolutely no bonfires, campfires, etc. are allowed on the premises. The risk of a fire spreading is simply too high.
No firearms of any kind are permitted.
Are there any streams or creeks at the cabins?
No, we do not have any on our property although there are many in the area! The Spring Creek Nature trail is just a few miles from the cabins (at The Rocky Bluff Campground) and features a lovely walking trail beside Spring Creek that gets "4 paws" from our pet guests for exciting smells and swimming! There is also a lovely waterfall on the way to Max Patch.
Can I bring my motorcycle or trailer?
Many guests have enjoyed our cabins on motorcycles. Some have found the access daunting. We want you to enjoy your stay with us so we ask that only return guests who are familiar with our cabins and driveways bring motorcycles. (If you have not stayed with us before and wish to arrive by motorcycle, please consult with Mike prior to making your reservation.) Please no trailers or motorhomes.
Do you have any brochures you could mail to me?
Sorry, we do not have any printed materials or additional pictures as we have included everything on this website.
Do we have our own full bathroom?
Believe it or not, this has become a popular question! Please put your mind at ease that in addition to the full kitchen, hot tub, and washer/dryer, each cabin also has a toilet and 5' shower (with seats). No trips to the outhouse at Hot Springs Log Cabins!
The interior pictures are all the same, how can I tell which cabin is which?
All five cabins feature the same cozy interior layout and amenities!
How do I make a reservation or contact you with questions?
Please click on the "RESERVE YOUR CABIN NOW" here or on our reservations page. You can then access our real time availability program and reserve your cabin safely and securely online at any time 24/7. (We cannot answer availability questions or take a reservation unless we happen to be in front of our computer - which is why our phone number is not on this website.) When you make a reservation with us we give you our home phone number which rings on our bedside table at night, and we forward to a cell when away. Cell service is spotty here in the mountains, so if you get our voice mail, please leave a message and we will get to a better area and call you back promptly.
Emails appear on Amy's iPhone and will often get an immediate response!!! - often I have enough signal to send/receive emails, but not enough to talk on my cell. I can also discretely answer an email while in meetings, at a restaurant, etc.
Giving our number only to reserved guests allows Amy or Mike to personally answer all phone calls, emails, and reservations to ensure quality customer service for our guests. We are "on call" for our guests 24/7/365. Thank you for your understanding.
If you have questions that I haven't addressed on this website, please do us the courtesy of emailing us your SPECIFIC questions to: email@example.com I will answer you promptly and add your question to this FAQ!
Making your reservation online ensures that you get the exact cabin and dates you request, and elminates the possiblity of a mistake on our part! For this reason, we cannot take reservations over the phone.
Are your availability calendars really accurate? What about cancellations or a a waitlist?
We do stay very full. Please click on the "RESERVE YOUR CABIN NOW" here or on our reservations page to access our real-time availabilty, including any cancellations or reservations made today. (The calendars that are displayed throughout our website are automatically updated every few hours. Similarly, I update the website ASAP if I have dates advertised on the homepage, but there may be a few hour delay between the time a guest makes a reservation online and I am able to update the homepage - sorry!)
If you would like us to notify you if we receive a cancellation, please email us at firstname.lastname@example.org and we would be happy to do so!
What is your cancellation policy anyway?
Cancellations 60 days or more before arrival will receive a full refund minus a $25 booking fee.
Cancellations 30-60 days before arrival will receive a full refund minus a $50 booking fee.
Cancellations less than 30 days prior to arrival will receive a refund (less $50) ONLY for the days we are able to rebook the cabin.
No shows or early departures are due no refund.
If you do need to cancel, we will make every effort to rebook the cabin if you allow us enough time to do so. Please realize that if you cancel less than 30 days before your reservation, it may not be possible for us to rebook the cabin. We are just two people running this business and we prefer to price our cabins and packages such that they will enjoy practically 100% occupancy. We do not overcharge to compensate for empty nights, hence last minute cancellations affect us greatly. Our Midweek Specials and Honeymoon Packages usually book up months in advance as they represent such great values, but it is difficult to fill them just days or weeks ahead of time.
What is the best time of year to visit?
The beauty of our area is the seasons!!! Everybody knows that the mountains are a cool respite in the summer and gorgeous in the fall. To many of us who live here, the winter is the prettiest time as you can see forever in the crisp air during the day, then snuggle up and feel cozy at night. Spring is quite a marvel too as you can still see very well through the trees, plus have the bonus of the daffodils, dogwoods, apple trees, forsythia, etc. greeting the new season in a riot of vibrant color.
What is the winter weather like?
A vehicle appropriate for winter mountain travel (4WD or AWD) is nice, but most of our guests arrive in regular cars without incident. Generally, the roads are clear and travel is easy most all winter, although there may be days of heavy snowfall. Please plan to arrive before dark in the winter, especially if there is any chance of inclement weather. We are very happy to offer you an early check-in during the winter to ensure that you reach the cabins safely! It's also a good idea to arrive with all your groceries and beverages so that you can enjoy a day or two "snowed-in" if you get that lucky!
NC Highway 209 from Hot Springs is kept very clear and our main drive is paved so that we can plow and salt as needed. Mike will be over to clear the drive for you on your scheduled departure day and make sure you can get out safely.
If snow is likely or you are arriving after dark, you will probably want to arrive at the cabins via Hot Springs (25/70 from Asheville or Tennessee) as this route does not involve any high altitude mountain passes.
Do cell phones work in the area?
Sometimes! USCellular just put up a tower in Hot Springs so most all cell phones will work when you "go to town". At the cabins, most phones can get service (especially standing on the porch or The Pumphouse porch next to the landline!), but many phones will not have a good signal inside the cabins. AT&T phones must be able to roam to get service.
Is there a phone in our cabin?
Although we had planned on having a phone in every cabin, our first guests said, "No, we like the peace and quiet!" So we listened to them and put a shared phone on The Pumphouse porch that you can use at anytime to call locally or back home. You can also receive calls on this phone (828-622-9351) if you are there to hear it ring!
What about email?
Most people come to our cabins to get away from it all, but if you find that you must check your email, Bluff Mountain Outfitters in town has a fax and internet access, plus lots of maps of the area, advice on area hiking and a hiker's shuttle service. Hot Springs also has a public library with computers with internet access, or take your laptop to The Iron Horse Station and enjoy their Wi-Fi and a great lunch.
We recently found a guest working away on his laptop via a Verizon aircard at the cabins...
What is your minimum stay?
2 nights is our minimum stay, unless only one night is available. (One night stays are $150 year round.) Thanksgiving is a four night minimum stay. Holidays and October have 3 days or more as a minimum stay. (4 night minimum if 4 nights are stranded.)
What do you consider to be holidays?
Martin Luther King Day (mid-January)
Presidents' Day (mid-February near Valentine's)
Fourth of July
Thanksgiving (No arrivals/departures on Thanksgiving Day please)
Christmas through New Year's (No arrivals/departures on Christmas Day please)
What if you ONLY have 2 nights available during a holiday period or October- Can I reserve just the two nights?
Of course you can! I try to periodically update our reservation system to allow a two night stay IF ONLY TWO NIGHTS ARE AVAILABLE (i.e. 2 nights are stranded without a 3rd night available), but if you find two nights like this that the the reservation system does not allow you to reserve, please email me and I will either call you back to take your reservation over the phone or fix the online reservation programming.
Why can't I check in or out on Saturday, or some holidays?
We are always at the cabins cleaning on Fridays and Sundays, so we take Saturday as our day off. Thank you!
(We don't offer check-ins or check-outs on Thanksgiving or Christmas so that we can spend time with our families.)
How do I pay for the cabin?
50% deposit due at time of reservation with the balance due one month prior to arrival. We accept Mastercard, Visa, or Discover. Reservations cannot be confirmed or "dates held" until payment is made. Full payment is due at the time of reservation for stays within the next 30 days.
What is your tax rate?
6.75% sales tax plus 5% Madison County bed tax.
Are there any cleaning fees?
No, there are no extra cleaning fees with our cabins! We have a washer and dryer in the cabin for your convenience only - we'll take care of the laundry! (Bring Laundry soap if you wish to use the washer.) We do ask that you do the dishes prior to departure, or leave $10 behind for the housekeeper's extra time.
There is a one-time $25 pet fee, $5 of which we donate to the local spay and neuter program. The animals thank you in advance!!!!!
I am interested in a cabin, but I am not bringing a pet and I don't want to "smell" any previous pets!
Of course you don't and of course you won't!!! We clean the cabins very thoroughly and you would never know by smell or sight that a pet had previously enjoyed the cabin, other than seeing the "pooch pail" of toys. The cabins are mostly wood, with no carpeting or upholstered furniture so they clean up quite well and easily. The floors are a rustic distressed pine.
How old are the cabins?
Our first three cabins opened in August of 2005, with The Hound Heaven and The Pine opening in May of 2006. The Arabian Nights cabin was completed late 2008 and it is a really neat getaway too.
Whose idea was this anyway?
We're very proud of our cabins and hope you will enjoy them and all the personal touches you will find within!
We moved here from The Keys, wanting to escape the uncertainty of tropical weather systems and erratic Corporate mismanagement. Mike's background is retired Air Force and a mechanic. Amy's degrees were in French, English, & Anthropology, Would you like fries with that?
We both worked for 5 years for a very upscale resort in The Keys as scuba instructors, boat captains, and managers. When it came time to flee the hurricanes, we could find no prettier place on Earth than Hot Springs, NC! We bought the land, designed the cabins, created the website, and just made them into our idea of the elusive "perfect vacation cabin for couples" with everything we always looked for in a log cabin. Our cabins are our dream and we invite you to share it with us.
We make our home on a 20 acre farm (Austin's Acres) run completely for the comfort and convenience of our Arabian horses. We are also owned by eight cats and I completely blame any typos on the website or in email correspondence to the quantity of feline assistance I receive on the computer!!!
I want to know more about Hot Springs, North Carolina!
Please visit this site for more information about our great little town!
What airports are closest to Hot Springs Log Cabins?
Asheville Airport is well south of town so allow 1 hour and 15-30 minutes.
Knoxville, TN, and Greenville/Spartanburg, SC, are about 2 hours away.
Charlotte, NC, Nashville, TN, and Atlanta, GA, are about 4 hours away.
What state are you in?
We are in NORTH CAROLINA. If you call us at 8pm on a Friday night from Hot Springs, ANY OTHER STATE, we regret we are unable to physically move the cabin any closer to you. NC and North Carolina are used liberally throughout the website. I cannot exclude people from TX, AR, or TN from making a reservation with us as many do so and come stay with us in NC.
We are proud to offer you our private and secluded cabins in the woods!
We look forward to having you as our guest at Hot Springs Log Cabins, the perfect place
for a honeymoon, anniversary, or romantic cabin rendezvous.