How many people can our cabins accomodate?
We have designed our cabins to be a romantic couple's retreat, therefore we limit our occupancy to 2 adults, no children.
Do we have our own full bathroom?
Believe it or not, this has become a popular question! Please put your mind at ease that in addition to the full kitchen, hot tub, and washer/dryer, each cabin also has a toilet and 5' shower (with seats). No trips to the outhouse at Hot Springs Log Cabins!
Can I stay for just one night?
We regret that we CANNOT accomodate one night guests under any circumstances.
Plan instead on coming for a visit when you have at least two nights (or more) to really enjoy your cabin!
Can I bring my pets?
Please, bring your pet to any cabin (except The Oak)! The Paw Print and The Holly both feature outdoor kennels. All four pet friendly cabins have a "doggie gate" on the porch. You are not required to keep your pet on a leash, although your pet must be under your control at all times. We have a lovely Meadow that is for all our guests to enjoy, both human and canine! We normally allow two pets to come with you, but contact us if you wish to bring more than two pets and we'll do our best to accomodate you!
Your $25 pet fee is a one-time fee that covers both of your pets for the entire length of their stay.
We take your $25 pet fee and match it, then donate the $50 to the local spay and neuter program. This means that every time you bring your pet to Hot Springs Log Cabins, $50 will be donated to help the animals of Madison County. The animals thank you in advance!!!!!
Can I bring my children?
No, we are a retreat for couples only.
Don't you have any cabins for families?
No, but you can go to HotSpringsNC.org for a list of all accomodations in our area. We like to think that we have the best cabins in the area (especially for couples), but there are others out there that are very nice (and some not so nice too so be careful!) and might have openings when we are full or accomodate a larger group for you. Just think of us next time you come to our area please!
Do all of the cabins have hot tubs and where does the water come from? How hot is the water?
Yes, each cabin has a private hot tub on the covered porch and they are open year round. (Especially enjoyable as snow flurries fall!) The hot tub water comes from our well. We rigorously maintain our hot tubs with bromine and proper filtration. And no, a swimsuit is NOT required! We set the hot tubs to 100 degrees although you are welcome to raise or lower the temperature. 104 degrees is the maximum temperature of our hot tubs (set by the manufacturer for health and safety reasons).
How far apart are the cabins?
The cabins are carefully placed on 11 acres with your privacy in mind. The closest cabins are several hundred feet apart and facing different directions. In summer, you will hardly see any of the other cabins. In winter, you may see the outline of another cabin, but no cabins are side-by-side or face-to-face. If you are two couples looking for two cabins, The Oak and The Hound Heaven (while very private from each other and facing opposite directions) are actually quite close. The Paw Print is the longest walk from the other cabins, but the drive is entirely paved. The Pine has the longest gravel drive and is the most secluded of our cabins.
What is there to do in the area?
Where do we start? There's great hiking at Max Patch, Rocky Bluff, and the AT, plus rafting and The Hot Springs Spa. Hot Springs has several excellent restaurants too. Please see our Area Info & Activities page for details. We also have a "concierge book" in each cabin with maps, brochures, and ideas for how to enjoy yourself in our gorgeous area.
How far are the cabins from Hot Springs?
We are six miles south of Hot Springs on gorgeous NC Highway 209.
How far are the cabins from Asheville and The Biltmore?
We are "about an hour" from Asheville, The Biltmore, Waynesville, and Cherokee. See our Driving Directions page for maps of the area.
Are there nice restaurants in the area?
There are several excellent restaurants in Hot Springs such as The Mountain Magnolia and The Bridge Street Cafe. Please see our Area Info & Activities page for details.
What should I bring with me to the cabins?
We have tried to stock the cabins with everything you might need except yourself and groceries. Please see our Cabin Amenities page for a complete list of what we provide and what to bring. Pack a hair dryer or iron if you wish to use one.
Do I need wood for the fireplace or charcoal for the grill?
Nope, the fireplaces are gas and on a thermostat. They serve as the main heat source for the cabins in the winter so they are not operational in the summer. (We do have A/C and back-up electric heat as well!) The grill is gas and propane is provided.
What about gas and groceries?
Please see our Driving Directions page for suggestions on where to stop for gorceries. You will probably want to get your main groceries before arriving at the cabins as Hot Springs does not have the large grocery stores that you might be used to.
Do the cabins have A/C?
Yes, we have a wall unit A/C that is also the back-up electric heat source.
Do the cabins have a TV?
Yes, we have a TV with DirectTV and a DVD player. We get most of the movie channels.
What about smoking?
Absolutely no smoking is allowed inside the cabins, although we do provide an ashtray that you are welcome to use out on the porch.
What about having a bonfire?
Absolutely no bonfires, campfires, etc. are allowed on the premises. The risk of a fire spreading is simply too high.
No firearms of any kind are permitted.
Are there any streams or creeks at the cabins?
No, we do not have any on our property although there are many in the area! The Spring Creek Nature trail is just a few miles from the cabins (at The Rocky Bluff Campground) and features a lovely walking trail beside Spring Creek that gets "4 paws" from our pet guests for exciting smells and swimming! There is also a lovely waterfall on the way to Max Patch.
Can I bring my motorcycle or trailer?
Many guests have enjoyed our cabins on motorcycles. Some have found the access daunting. We want you to enjoy your stay with us so we ask that only return guests who are familiar with our cabin and driveways bring motorcycles. Please no trailers, motorhomes, or extremely low-clearance vehicles.
Do you have any brochures you could mail to me?
Sorry, we do not have any printed materials or additional pictures as we have included everything on this website.
The interior pictures are all the same, how can I tell which cabin is which?
All five cabins feature the same cozy interior layout and amenities!
How do I make a reservation or contact you with questions?
Please click on the "RESERVE YOUR CABIN NOW" here or on our reservations page. You can then access our real time availability program and reserve your cabin safely and securely online. If you have questions, please email us at: vacation@hotspringslogcabins.com.
When you make a reservation with us we give you our home office phone number so that you can call us if you have questions or concerns. We forward that number to a cell when we're away from home and it rings on our bedside table at night. We do not have our phone number on the website as we cannot take a reservation or "check availability" over the phone unless we have internet access to our online reservation programming. (Typically, we are away from our computer during regular business hours as that is when we clean cabins, buy toilet paper, or work at other jobs.) We check emails at least every morning and evening and will respond promptly.
If you have questions that I haven't addressed, please allow us to email you back or call you at a time that we have internet access.
Giving our number to reserved guests only allows Amy or Mike to personally answer all phone calls, emails, and reservations to ensure quality customer service for our guests. We are "on call" for our guests 24/7/365. Thank you for your understanding.
Are your availability calendars really accurate? What about cancellations or a a waitlist?
We do stay very full. Please click on the "RESERVE YOUR CABIN NOW" here or on our reservations page to access our real-time availabilty, including any cancellations or reservations made today. (The calendars that are displayed throughout our website are automatically updated every few hours. Similarly, I update the website ASAP if I have dates advertised on the homepage, but there may be a few hour delay between the time a guest makes a reservation online and I am able to update the homepage - sorry!)
If you would like us to notify you if we receive a cancellation, please email us at vacation@hotspringslogcabins.com and we would be happy to do so!
Do you have any packages or specials?
Midweek Special:
Stay with us any 4 midweek nights (Valid anytime, Sun-Wed or Mon-Thurs) A great value!
Honeymoon Package:
Arrive on Sunday to your cozy log cabin for two. A complimentary gift certificate for a soak at The Hot Springs Spa awaits you.
Enjoy 5 nights of romantic seclusion, before checking out on Friday.
Great for honeymooning couples, or those just wanting to indulge themselves with a lovely romantic getaway!
(Valid anytime, Sunday-Thursday nights only)
Week Stays:
Come stay with us for 7 nights beginning on a Friday or Sunday, with plenty of time to enjoy your hot tub and explore all that our area has to offer! Includes a complimentary bottle of Biltmore Estate Wine waiting for you upon arrival!
***We DO NOT have any other packages with area merchants (like the Biltmore) as we are simply too small to be able to negotiate any discount for you. We are, however, more than happy to help you plan your stay!
Have a look at our Area Info & Activities page or our Concierge Book in the cabins, or give us a call or email.
If you are Active Military, please be sure to let us know so that we can have a bottle of wine waiting in your cabin for you to thank you for your service!!!
What is your cancellation policy anyway?
Cancellations 60 days or more before arrival will receive a full refund minus a $25 booking fee.
Cancellations 30-60 days before arrival will receive a full refund minus a $50 booking fee.
Cancellations less than 30 days prior to arrival will receive a refund (less $50) ONLY for the days we are able to rebook the cabin.
No shows or early departures are due no refund.
If you do need to cancel, we will make every effort to rebook the cabin if you allow us enough time to do so. Please realize that if you cancel less than 30 days before your reservation, it may not be possible for us to rebook the cabin. We are just two people running this business and we prefer to price our cabins and packages such that they will enjoy practically 100% occupancy. We do not overcharge to compensate for empty nights, hence last minute cancellations affect us greatly. Our Midweek Specials and Honeymoon Packages usually book up months in advance as they represent such great values, but it is difficult to fill them just days or weeks ahead of time.
What is the best time of year to visit?
The beauty of our area is the seasons!!! Everybody knows that the mountains are a cool respite in the summer and gorgeous in the fall. To many of us who live here, the winter is the prettiest time as you can see forever in the crisp air during the day, then snuggle up and feel cozy at night. Spring is quite a marvel too as you can still see very well through the trees, plus have the bonus of the daffodils, dogwoods, apple trees, forsythia, etc. greeting the new season in a riot of vibrant color.
What is the weather like?
A vehicle appropriate for winter mountain travel (4WD) is recommended. Generally, the roads are clear and travel is easy most all winter, although there may be days of heavy snowfall.
NC Highway 209 from Hot Springs is kept very clear and our main drive is paved so that we can plow and salt as needed.
(The Pine cabin does require 4WD in the winter due to the length of its private gravel driveway.)
If snow is likely, you will probably want to arrive at the cabins via Hot Springs (25/70 from Asheville or Tennessee) as this route does not involve any high altitude mountain passes.
Taking 63 from Asheville or 209 from I-40 is NOT recommended if it is actively snowing.
If the forecast calls for snow, we'll be in touch to advise you to arrive via Hot Springs, where we can even meet you if needed.
If the weather prevents you from reaching us, we would of course be happy to rebook you for a later time.
Do cell phones work in the area?
Sometimes! USCellular just put up a tower in Hot Springs so most all cell phones will work when you "go to town". At the cabins, many phones can get service (especially standing on The Pumphouse porch next to the landline!), but many phones will not have a good signal inside the cabins. Cell service is possible, but sporadic.
Is there a phone in our cabin?
Although we had planned on having a phone in every cabin, our first guests said, "No, we like the peace and quiet!" So we listened to them and put a shared phone on The Pumphouse porch that you can use at anytime. You can also receive calls on this phone (828-622-9351) if you are there to hear it ring!
The Paw Print cabin now has a phone in it as well (828-622-9570), so it is a great choice for people who want to be accessible 24 hours a day or who really want to bring their laptop and use dial-up to access the internet.
What about email?
Most people come to our cabins to get away from it all, but if you find that you must check your email, Bluff Mountain Outfitters in town has a fax and internet access, plus lots of maps of the area, advice on area hiking and a hiker's shuttle service. Hot Springs also has a public library with internet access. Or head to Zuma's Coffee Shop in "downtown" Marshall and enjoy great coffee, atmosphere, and free Wi-Fi for your laptop.
What is your minimum stay?
2 nights is our minimum stay, although holidays and October have 3 days or more as a minimum stay.
What do you consider to be holidays?
Martin Luther King Day
Presidents' Day
Easter
Memorial Day
Fourth of July
Labor Day
October
Thanksgiving
Christmas through New Year's
(December 14, 2008- January 3, 2009 - please no check-ins or outs on Christmas Day!)
What if you ONLY have 2 nights available during a holiday period or October- Can I reserve just the two nights?
Of course you can! I try to periodically update our reservation system to allow a two night stay IF ONLY TWO NIGHTS ARE AVAILABLE (i.e. 2 nights are stranded without a 3rd night available), but if you find two nights like this that the the reservation system does not allow you to reserve, please email me and I will either call you back to take your reservation over the phone or fix the online reservation programming.
Why can't I check in or out on Tuesday, Wednesday, Saturday, or some holidays?
We have found that 98% of our guests prefer to check in and check out on Thursday, Friday, Sunday or Monday as this permits a weekend, long weekend, week stay, Midweek Special, or Honeymoon Package. This also allows us to know which days we will most likely be cleaning cabins so we and our housekeeper can plan on Tuesdays, Wednesdays, and Saturdays for doctor appts, buying supplies for the cabins, other jobs, and perhaps a class for the kids or ride in the woods. (Due to the time of day and our remoteness, the couple hours actually spent cleaning a cabin really limits what else can be accomplished that day.)
[The last night of your stay can be a Wednesday night(c/o Thurs AM), Thursday night(c/o Fri AM), Saturday night(c/o Sun AM), or Sunday night(c/o Mon AM.)]
We don't offer check-ins or check-outs on Christmas so that we can spend time with our families.
How do I pay for the cabin?
50% deposit due at time of reservation with the balance due 30 days prior to arrival. We accept Mastercard, Visa, or Discover. Reservations cannot be confirmed or "dates held" until payment is made. Full payment is due at the time of reservation for stays within the next 30 days.
What is your tax rate?
6.75% sales tax plus 5% Madison County bed tax.
Are there any cleaning fees?
No, there are no extra cleaning fees with our cabins. We have a washer and dryer in the cabin for your convenience only - we'll take care of the laundry! We do ask that you do the dishes prior to departure, or leave $10 behind for the housekeeper's extra time.
There is a one-time $25 pet fee that we donate to the local spay and neuter program. With every $25 pet fee you pay, we will match it! This means that every time you bring your pet to Hot Springs Log Cabins, $50 will be donated to help the animals of Madison County. The animals thank you in advance!!!!!
I am interested in a cabin, but I am not bringing a pet and I don't want to "smell" any previous pets!
Of course you don't and of course you won't!!! We clean the cabins very thoroughly and you would never know by smell or sight that a pet had previously enjoyed the cabin, other than seeing the "pooch pail" of toys. The cabins are mostly wood, with no carpeting or upholstered furniture so they clean up quite well and easily.
How old are the cabins?
Our first three cabins opened in August of 2005, with The Hound Heaven and The Pine opening in May of 2006. All five cabins were restained and the wood floors refinished in September of 2007. We plan on keeping our cabins in tip-top shape so that you may return year after year to enjoy a romantic little getaway in our beautiful mountains!
Whose idea was this anyway?
We're very proud of our cabins and hope you will enjoy them and all the personal touches you will find within!
We moved here from The Keys, wanting to escape the uncertainty of tropical weather systems and erratic Corporate mismanagement. Mike's background is retired Air Force and a mechanic. Amy's degrees were in French, English, & Anthropology, Would you like fries with that?
We both worked for 5 years for a very upscale resort in The Keys as scuba instructors, boat captains, and managers. When it came time to flee the hurricanes, we could find no prettier place on Earth than Hot Springs, NC! We bought the land, designed the cabins, created the website, and just made them into our idea of the elusive "perfect vacation cabin for couples" with everything we always looked for in a log cabin. Our cabins are our dream and we invite you to share it with us.
When not enjoying our cabins, we live out towards Max Patch with our eight cats - all rescues of course! (And I completely blame any typos on the website or in email correspondence to the quantity of feline assistance I receive on the computer!!!)
Two Arabians - Austin, a beautiful dappled grey, and Dillon, a lovely bay, joined us last summer.
I want to know more about Hot Springs, North Carolina!
Please visit this site for more information about our great little town!
www.HotSpringsNC.org
What airports are closest to Hot Springs Log Cabins?
Asheville Airport is well south of town so allow 1 hour and 15-30 minutes.
Knoxville, TN, and Greenville/Spartanburg, SC, are about 2 hours away.
Charlotte, NC, Nashville, TN, and Atlanta, GA, are about 4 hours
away.
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